Postal worker sacked

Published on: 06 Feb 2013

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Post worker in Filton sacked after mail not delivered


PostboxA Royal Mail worker has been sacked after Filton residents complained post had not been delivered for up to 10 days in January.

Helen Monk from Mayville Avenue said a mortgage offer, tickets and wage slips had not been received as expected.

Others said they had had trouble making complaints to Royal Mail over the matter.

Filtonvoice has now been told that a member of staff has been dismissed following an investigation into "the intentional delay of mail".

Ms Monk said: "I have been waiting for tickets, a mortgage offer, wage slips and have I heard back from Royal Mail? No!

"I am absolutely livid and I’ve reported it on-line, on the phone, got a ref number, promised they get back and here we are 9 days later - still no answers - still no mail.

"They make it as hard as possible to get in touch with anyone near to you.

"The Patchway depot don’t answer the phone as ‘They haven’t got enough staff to answer phones’, according to Customer services."

Another resident said: "I’m on Boverton. Haven’t had any  (mail) either but did see some people with clipboards searching a post person’s car round the corner yesterday afternoon."

Other Facebook comments included: "Are we going to get are missing post returned to us? That is the next question."

And: "We have had some post but we are still waiting for 2 missing parcels that were supposed to have been part of my Christmas present."

Royal Mail spokesperson Adrian Booth said: "Royal Mail can confirm that a member of staff from Patchway Delivery Office has been dismissed as part of an investigation into the intentional delay of mail.

"Royal Mail has a zero tolerance approach to any dishonesty and that stance is shared by the overwhelming majority of postmen and women, who are honest and hardworking and who do all they can to protect the mail and deliver it safely. 

"We will always seek to prosecute the tiny minority of people who abuse their position of trust.

"Royal Mail customers should be confident in our services and systems, but where we are alerted to problems, either through our own stringent checks or from information supplied by our customers, we always take decisive action to investigate."

Comments (2)

  1. maria:
    Feb 11, 2013 at 04:11 PM

    I'm not surprised that some residents are livid. The Royal Mail already suspected this Post worker of stealing mail on two other rounds in North Bristol before she was gifted the opportunity to steal on ours.

  2. Lawrence:
    Feb 12, 2013 at 01:12 PM

    We complained to Royal Mail about not receiving gift vouchers for my son's birthday in early January. All we got were fob-off letters that were computer generated.

    At no time did Royal Mail come clean with this story about a thieving postie and are clearly trying to limit compensation claims.

    I would strongly urge other residents in Conygre Road and other areas in Filton to start the formal complaint service for compensation by writing to:

    Royal Mail
    Customer Service Centre
    PO Box 740
    PL9 7YB

    There are 3 x stages to complaints.

    1. Complain to the above address and get the Standard fob-off reply.

    2. Refer it back to the Escalated Customer Resolution Team at the same address. You will get a Customised fob-off reply

    3. Finally, show you are determined and refer your complaint to the independant Postal Review Panel. You will then get somewhere.

    We hope this information is of help and thanks to the Filton Voice for exposing the story otherwise we would not have known the true cause of our losses.

    In my view the Royal Mail Management at Patchway and Plymouth Customer Services are just as bad as their thieving postie !

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